Shipping policy

SHIPPING & DELIVERY POLICY

At Future Sync, we operate as a premium lifestyle brand featuring our exclusive apparel, branded products, and digital downloads. All physical items carry our official brand signature and are dispatched from our specialized fulfillment facilities worldwide. Because items are dispatched based on product categories, delivery methods and timelines vary.

1. Digital Products Delivery (Worldwide)
All digital products (including downloads, templates, planners, and instant PDF files) are delivered electronically to your registered email address immediately upon purchase. No physical shipping is required for these items, and shipping is completely FREE.

2. Order Processing & Handling Time (For Physical Goods)
• Branded Apparel & Merchandise: All physical products with our official brand signature require 2 to 5 business days for quality inspection, order processing, and packaging before dispatch from our facilities.
• In-Stock General Products: Processed and prepared for shipment within 1 to 3 business days (Monday to Friday).

3. Delivery & Transit Times (Shipping Duration)
Once your physical order is handed over to our shipping carriers, estimated transit times across the UK, Europe, and international regions typically take 10 to 20 business days. However, please note that if your purchased item is already available and stocked within a fulfillment warehouse inside your local country, your order will be delivered to your doorstep in less than 10 business days.

4. Fixed Shipping Costs
To ensure absolute transparency for our customers and Google, we charge fixed flat rates based on your currency and location:
• United Kingdom: Flat rate of £3.99 on all orders. FREE SHIPPING on orders over £55.00.
• Europe (EUR Zones): Flat rate of €3.99 on all orders. FREE SHIPPING on orders over €55.00.
• International (US, CA, AU): Flat rate of $3.99 on all orders. FREE SHIPPING on orders over $55.00.

5. Multiple Packages Notice
If you purchase multiple items from different product categories, they may be fulfilled from separate specialized brand facilities. Consequently, your items may arrive in separate packages and at slightly different times. Individual tracking numbers will be provided for each package.

6. Tracking Your Order
A verified tracking number will be sent to your email within 24–48 hours of dispatch for all physical goods. You can track your shipment live on our website at any time.

7. International Restrictions
We do not ship physical goods to the following restricted regions: Cuba, Iran, Crimea, Syria, North Korea, Russia, and Belarus.

8. Contact Information
If you have any questions regarding your delivery or order status, please reach out to us:
Email Support: support@futuresyncshop.com
Phone Support: +44 7462230796 (Available from 1:00 PM to 2:00 PM GMT)

Registered Address: Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, L1 0AH, United Kingdom